Terms of service
Effective Date: September 8, 2026
Welcome to Haus Naturals. These Terms of Service (“Terms”) govern your use of www.hausnaturals.com (the “Site”) and any purchases made through the Site.
By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. Overview
This Site is operated by Haus Naturals LLC, doing business as Haus Naturals. Throughout the Site, the terms “Haus Naturals,” “we,” “us,” and “our” refer to Haus Naturals LLC.
We provide this Site, including its information, tools, products, and services, subject to your acceptance of these Terms and the other policies referenced on the Site.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services to you.
2. Eligibility and Acceptable Use
By using the Site, you represent that you are at least the age of majority in your state of residence or that you are using the Site with the permission and supervision of a parent or legal guardian.
You agree not to use the Site or our products:
- For any unlawful or fraudulent purpose
- To violate any applicable law or regulation
- To infringe our intellectual property rights or the rights of others
- To transmit viruses, malicious code, or harmful software
- To interfere with the security, operation, or functionality of the Site
- To submit false, misleading, or fraudulent information
- To scrape, crawl, copy, or misuse Site content or data without permission
We reserve the right to refuse service, suspend access, or cancel orders if we reasonably believe a customer has violated these Terms or misused the Site.
3. Products and Services
All products and services offered through the Site are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase
- Restrict sales on a case-by-case basis
- Discontinue or modify products at any time
- Change product descriptions, packaging, pricing, or specifications
We make reasonable efforts to display product colours, packaging, dimensions, and descriptions accurately. However, colours and other details may appear differently depending on your device, and packaging may occasionally change without notice.
Fragrance perception is subjective and may vary between individuals and environments. Product descriptions and fragrance notes are provided as general guidance and do not guarantee that every customer will experience a fragrance in the same way.
4. Product Use and Safety
You are responsible for reading and following all product-specific instructions, warnings, and safety guidance supplied with your purchase or displayed on the Site.
Haus Naturals products should be used only as directed and in accordance with the instructions and warnings applicable to the specific product.
Never leave a burning candle unattended. Keep candles away from flammable materials, drafts, children, and pets, and follow all candle-care and safety instructions provided with the product.
For sprays, diffusers, cleaning products, and other household products, follow the applicable label instructions and precautions. Do not ingest products unless expressly stated as intended for ingestion.
Stop using any product if irritation or an unexpected reaction occurs.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
5. Pricing, Taxes, and Order Acceptance
All prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are calculated and displayed during checkout.
Prices and promotions may change without notice. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing or listing error.
We reserve the right to refuse, limit, or cancel an order where we reasonably suspect:
- Fraud or unauthorized activity
- Reseller or distributor purchasing
- Inaccurate billing or shipping information
- A pricing, inventory, or listing error
- Misuse of a promotion or discount
If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout. If payment has already been collected for a cancelled order, an applicable refund will be issued to the original payment method.
You agree to provide current, complete, and accurate billing, shipping, payment, and account information.
6. Preorders
Certain products may be offered for preorder before they are available for immediate shipment.
Estimated availability and shipping timeframes will be displayed on the applicable product page. These dates are estimates and may change because of manufacturing, freight, customs, carrier, or other delays outside our reasonable control.
Where an order contains both preorder and in-stock items, fulfilment timing will be handled as stated on the applicable product page, cart, or checkout.
Preorder cancellations are governed by our Purchase Options Cancellation Policy.
7. Subscriptions and Recurring Purchases
Some products may be available through a subscription or recurring-purchase option.
The price, billing frequency, delivery schedule, and applicable discount will be displayed before you complete your purchase.
By purchasing a subscription, you authorize us to charge your selected payment method at the stated frequency until the subscription is cancelled in accordance with the applicable purchase-option terms.
Subscriptions and recurring purchases are governed by our Purchase Options Cancellation Policy.
8. Shipping, Delivery, Returns, and Refunds
Purchases are subject to our:
These policies contain the specific terms that apply to processing, shipping, delivery, cancellations, returns, and refunds and form part of these Terms.
Please review the applicable policies before placing an order.
9. Third-Party Tools and Links
We may provide access to third-party tools, applications, services, or websites that we do not control.
We are not responsible for the content, availability, accuracy, security, or policies of third-party services. Your use of a third-party service is subject to that provider’s applicable terms and policies.
10. Reviews, Feedback, and Other Submissions
If you submit reviews, photographs, feedback, suggestions, testimonials, or other materials, you grant Haus Naturals a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display that content in connection with our business and marketing.
You represent that you have the right to submit the content and that it does not:
- Violate any law or third-party right
- Contain defamatory, abusive, obscene, or misleading material
- Contain malicious code or harmful software
- Misrepresent your identity or experience
We reserve the right, but are not obligated, to review, remove, or refuse submitted content.
11. Intellectual Property
All content on the Site, including text, graphics, logos, photographs, product names, branding, designs, and other materials, is owned by or licensed to Haus Naturals and is protected by applicable intellectual-property laws.
You may not copy, reproduce, republish, distribute, modify, sell, or otherwise exploit Site content without our prior written permission.
12. Accuracy of Information
We aim to keep information on the Site accurate and current, but we do not guarantee that all information will always be complete, accurate, or current.
The Site may occasionally contain errors or omissions relating to product descriptions, pricing, promotions, shipping, delivery, or availability. We reserve the right to correct these issues and update or cancel affected orders where necessary.
13. Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
14. Disclaimer of Warranties
Except as required by applicable law, the Site and its services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Haus Naturals disclaims warranties that are not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, title, durability, and non-infringement.
We do not guarantee that the Site will always be uninterrupted, secure, error-free, or free from harmful components.
15. Limitation of Liability
To the fullest extent permitted by law, Haus Naturals LLC and its owners, officers, employees, affiliates, contractors, service providers, and partners will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Site or purchase or use of our products.
Where applicable law does not permit certain exclusions or limitations, our liability will be limited only to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits any non-waivable consumer rights.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Haus Naturals LLC and its affiliates, officers, employees, agents, contractors, and service providers from claims, liabilities, damages, or reasonable expenses arising from:
- Your material breach of these Terms
- Your violation of applicable law
- Your infringement of a third-party right
- Your unlawful misuse of the Site or our products
17. Termination
We may suspend or terminate your access to the Site if we reasonably believe you have violated these Terms or applicable law.
Obligations and liabilities incurred before termination will survive termination where appropriate.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed from these Terms. The remaining provisions will remain in effect.
19. Entire Agreement
These Terms, together with the policies posted on the Site, constitute the agreement between you and Haus Naturals regarding your use of the Site and purchases made through it.
20. Governing Law
These Terms and any dispute arising out of or relating to them are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
This section does not deprive you of any mandatory consumer protections that apply under the laws of your place of residence.
21. Changes to These Terms
We may update these Terms to reflect changes to our products, services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site after an update takes effect constitutes acceptance of the revised Terms where permitted by applicable law.
22. Contact Information
Questions about these Terms should be sent to hello@hausnaturals.com.
Haus Naturals LLC
Doing business as Haus Naturals
32 N Gould St
Sheridan, Wyoming 82801
United States