Privacy policy
Effective Date: September 8, 2026
Haus Naturals LLC, doing business as Haus Naturals (“Haus Naturals,” “we,” “us,” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.hausnaturals.com (the “Site”), make or attempt to make a purchase, create or use a customer account, join a subscription or rewards program, submit a review, contact us, or otherwise interact with Haus Naturals.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Haus Naturals.
Information You Provide
We may collect information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Customer-account and profile information
- Order and transaction information
- Subscription and recurring-purchase information
- Rewards and loyalty-program information
- Marketing preferences and consent information
- Customer-service communications
- Reviews, feedback, photographs, or other content you submit
- Information provided through promotions, surveys, giveaways, or similar activities
Payment information is processed by Shopify and other authorized payment providers. Haus Naturals does not directly store complete payment-card details.
Information Collected Automatically
When you browse or interact with the Site, we and our service providers may automatically collect information such as:
- IP address
- Browser and device type
- Operating system
- Approximate location derived from your IP address
- Time zone
- Referring website or search terms
- Pages and products viewed
- Items added to your cart
- Checkout and purchase activity
- Customer-account and authentication activity where applicable
- Clicks, scrolling, navigation patterns, and other interactions with the Site
- Cookie, pixel, tag, and similar technology identifiers
Information From Other Sources
We may receive personal information from third parties that help us operate our business, including:
- Shopify and its affiliated services
- Payment processors
- Shipping and fulfilment providers
- Subscription and recurring-purchase providers
- Rewards and loyalty providers
- Review and user-generated-content providers
- Analytics and website-performance providers
- Advertising and marketing partners
- Social-media platforms
- Customer-service and communication providers
- Fraud-prevention, security, and identity-verification providers
2. How We Use Personal Information
We may use personal information to:
- Process, fulfil, and deliver orders
- Process payments, refunds, and returns
- Manage subscriptions and recurring purchases
- Operate customer accounts
- Operate rewards and loyalty programs
- Send order confirmations, receipts, tracking details, and service messages
- Respond to customer questions, requests, and support enquiries
- Request, display, and manage reviews or other customer-submitted content
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Maintain, troubleshoot, and improve the Site, products, and customer experience
- Understand Site traffic, performance, navigation, and customer interactions
- Personalize content, products, offers, and advertising
- Send email, SMS, or other marketing communications where permitted by law
- Measure the effectiveness of advertising and marketing campaigns
- Administer promotions, surveys, giveaways, and similar activities
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our Terms of Service and other policies
- Protect the rights, property, and safety of Haus Naturals, our customers, and others
3. How We Disclose Personal Information
We may disclose personal information to service providers and other parties that help us operate our business, including:
- Shopify, which hosts our online store and supports ecommerce, checkout, customer-account, payment, and related services
- Payment providers, which process transactions, refunds, and payment-related services
- Shipping and fulfilment partners, including Amazon Multi-Channel Fulfilment where applicable
- Subscription and recurring-purchase providers, which help manage subscription orders, billing, and customer subscription controls
- Rewards and loyalty providers, which help operate loyalty and customer-reward programs
- Review and user-generated-content providers, which help collect, display, and manage customer reviews and related content
- Analytics and website-performance providers, which help us understand Site usage, navigation, performance, and customer interactions
- Advertising and marketing partners, which help us communicate with customers, deliver advertising, and measure campaign performance
- Customer-service and communication providers, which help us respond to customers and deliver operational messages
- Fraud-prevention, security, and technical providers, which help protect the Site, transactions, and customer accounts
- Professional advisers, including accountants, insurers, lawyers, and consultants
- Government authorities or other parties, where disclosure is required by law or reasonably necessary to protect rights, safety, or security
We may also disclose personal information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
4. Sale, Sharing, and Targeted Advertising
Haus Naturals does not sell personal information in the ordinary sense of exchanging it directly for money.
However, some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly. Our use of analytics, advertising cookies, pixels, and related technologies may be considered a sale or sharing of personal information or targeted advertising under certain laws.
Where applicable, you may opt out through privacy-preference or cookie controls available on the Site, through other privacy-request mechanisms made available by us or Shopify, or by contacting hello@hausnaturals.com.
Where required by law and supported by our systems, we will treat recognized browser-based opt-out signals, such as Global Privacy Control, as a request to opt out for the browser and device used to send the signal.
5. Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, web beacons, session technologies, and similar tools to:
- Operate essential Site functions
- Keep items in your cart
- Remember preferences
- Maintain account and checkout security
- Understand how visitors use and navigate the Site
- Measure Site performance and diagnose technical issues
- Measure marketing and advertising performance
- Personalize content, products, offers, and advertising
Some analytics technologies may record information about how visitors interact with the Site, such as clicks, scrolling, page navigation, and similar usage patterns, to help us improve Site performance and customer experience.
You can manage cookies through your browser settings and any privacy or cookie controls available on the Site. Disabling certain cookies may prevent some Site features from functioning correctly.
6. Marketing Communications
Where permitted by law, we may send promotional emails, SMS messages, or other marketing communications based on your preferences and consent where required.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
You may opt out of promotional SMS messages using the instructions provided in the applicable message or service.
Opting out of marketing communications does not prevent us from sending non-promotional communications relating to orders, subscriptions, customer accounts, security, returns, customer-service requests, or other transactions with Haus Naturals.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide products and services
- Maintain customer, transaction, tax, and accounting records
- Manage subscriptions, returns, refunds, and disputes
- Operate customer accounts and loyalty programs
- Comply with legal and regulatory obligations
- Prevent fraud and protect our legal rights
The appropriate retention period depends on the type of information, why it was collected, applicable legal requirements, and our legitimate business needs.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
We also rely on third-party service providers, including Shopify and other technology providers, to maintain security measures for services they operate on our behalf.
However, no method of transmission over the internet or electronic-storage system is completely secure. We cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Receive a portable copy of certain information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising or certain profiling
- Limit certain uses of sensitive personal information
- Withdraw consent where processing relies on consent
- Appeal the denial of a privacy request where applicable
- Exercise your rights without unlawful discrimination
These rights may be subject to exceptions, limitations, and verification requirements under applicable law.
You may submit a privacy request through any privacy-request mechanism made available on the Site or by emailing hello@hausnaturals.com. Please provide sufficient information for us to identify you and understand your request.
We may need to verify your identity before completing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.
10. International Visitors and Data Transfers
Haus Naturals is based in the United States. Personal information may be processed and stored in the United States or other countries where Shopify or our other service providers operate.
If you access the Site from outside the United States, your personal information may be transferred to countries with data-protection laws that differ from those in your place of residence.
Where required by applicable law, we or our service providers use appropriate safeguards for international transfers of personal information.
For visitors in the European Economic Area or United Kingdom, our legal bases for processing personal information may include performance of a contract, compliance with legal obligations, consent, and our legitimate business interests.
11. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.
If you believe a child has provided personal information to us, contact hello@hausnaturals.com.
12. Third-Party Websites and Services
The Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, content, or data practices of third parties that operate independently from Haus Naturals. Please review their privacy policies before providing personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business practices, services, technology, legal obligations, or the third-party services we use.
The updated Privacy Policy will be posted on this page with a revised effective date.
14. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Haus Naturals LLC
Doing business as Haus Naturals
32 N Gould St
Sheridan, Wyoming 82801
United States
Email: hello@hausnaturals.com