Shipping policy
Effective Date: September 8, 2026
We aim to make every Haus Naturals delivery straightforward, from the moment your order is placed to the moment it arrives.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays. During launches, promotions, or periods of unusually high demand, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Where We Ship
Haus Naturals currently ships to the 48 contiguous United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, U.S. territories, Armed Forces addresses, or international destinations.
Shipping Rates
Standard shipping is $5 per order.
Free standard shipping is available on orders of $75 or more, calculated after discounts and before taxes.
Estimated Delivery
Standard delivery typically takes 3 to 7 business days after shipment.
Delivery estimates begin once your order has been processed and shipped. They are estimates rather than guaranteed delivery dates and may be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.
Fulfilment and Carriers
Haus Naturals works with third-party fulfilment and delivery partners to store, prepare, and deliver orders. Depending on the order and destination, fulfilment may be handled through Amazon Multi-Channel Fulfilment or another authorized fulfilment provider.
As a result, an order placed directly with Haus Naturals may occasionally arrive in packaging or through a delivery network operated by one of our fulfilment partners.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout.
Tracking information may take a short time to update after the carrier receives the shipment. If you do not see your shipping confirmation, please check your spam or promotions folder.
Incorrect Shipping Information
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at returns@hausnaturals.com. We will try to update the address before fulfilment begins, but changes cannot be guaranteed once an order has entered processing.
Additional costs resulting from an incorrect or incomplete address supplied at checkout may be the customer's responsibility.
Lost or Delayed Packages
If your package appears lost or significantly delayed, contact returns@hausnaturals.com within 14 days of the expected delivery date so we can investigate with the fulfilment provider or carrier.
If tracking shows your package as delivered but you cannot locate it, please first check the delivery location, household members or neighbours, and any information provided by the carrier. If the package still cannot be located, contact us and we will assist with the investigation.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or you receive an incorrect item, contact returns@hausnaturals.com within 48 hours of delivery.
Please include your order number, a brief description of the issue, and clear photographs of the affected product, product packaging, shipping packaging, and shipping label where available.
Please retain the product and packaging until we confirm they are no longer required. Once reviewed, we will arrange an appropriate resolution in accordance with our Return and Refund Policy.
Questions About Your Delivery
For shipping, delivery, damage, or order-related questions, contact returns@hausnaturals.com.