Refund policy
Effective Date: September 8, 2026
At Haus Naturals, we want you to feel confident in your purchase. If something is not right, please contact us at returns@hausnaturals.com and we will do our best to help.
Returns
We accept returns on eligible items purchased directly from www.hausnaturals.com within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unopened, and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
To request a return, email returns@hausnaturals.com with your order number and reason for the return.
If your return is approved, we will provide the applicable return instructions and, where available, a return shipping label, QR code, or other authorized return method.
Please do not send products to our business address, Amazon, or any fulfilment location without prior authorization. Unauthorized returns may not be accepted or properly credited.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or unless otherwise required by applicable law.
For approved returns, we will provide instructions for the appropriate return method. Depending on your location and order, this may include a prepaid shipping label, QR code, or access to an Amazon-operated return network.
Amazon branding may appear as part of this return process even though your purchase was made directly from Haus Naturals.
Where return shipping is the customer's responsibility, the applicable return shipping cost may be deducted from the refund amount.
Please follow the return instructions provided by Haus Naturals. We cannot be responsible for returns sent using unauthorized methods or to an incorrect return location.
Original shipping charges are non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Non-Returnable Items
For hygiene, safety, and product-integrity reasons, we cannot accept returns of:
- Used, opened, burned, sprayed, or otherwise tested products
- Items not in their original condition or packaging
- Final-sale or clearance items
- Gift cards
- Items damaged through normal use, misuse, or improper storage
These restrictions do not limit any rights you may have in relation to damaged, defective, incorrect, or otherwise non-conforming goods under applicable consumer-protection law.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive an incorrect item, email returns@hausnaturals.com within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the affected product
- Clear photographs of the product packaging, shipping packaging, and shipping label where available
Please retain the item and packaging until we confirm that they are no longer required.
Once reviewed, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.
Where the issue resulted from transit damage, a defective item, or an incorrect shipment, Haus Naturals will cover any required return shipping costs.
Refunds
We will inspect or otherwise review your return and notify you whether the refund has been approved.
Once your return has been received, reviewed, and approved, the refund will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to process and display the refund after it has been issued.
Returned products may require processing and inspection after arriving at the return facility before the return is finalized.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact returns@hausnaturals.com.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, return the eligible item in accordance with this policy and place a new order separately.
Late Return Requests
Return requests submitted more than 14 days after delivery may not be accepted.
In limited circumstances, and at our discretion, we may offer store credit or another resolution.
Nothing in this section limits any rights you may have under applicable consumer-protection law.
Lost or Delayed Packages
If your package appears lost or significantly delayed, contact returns@hausnaturals.com within 14 days of the expected delivery date so we can investigate with the fulfilment provider or carrier.
For full information about delivery timing, tracking, address issues, and lost or delayed shipments, please review our Shipping & Delivery Policy.
Incorrect Shipping Information
Please ensure that the shipping information entered when placing your order is complete and accurate.
Once an order has entered processing or fulfilment, we may be unable to change the delivery address.
Additional costs resulting from an incorrect or incomplete address supplied at checkout may be the customer's responsibility.
Policy Misuse
Haus Naturals reserves the right to refuse a return or refund where we reasonably suspect fraud, excessive or abusive return activity, reseller activity, or other misuse of this policy.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Contact Us
For return, refund, damage, or order-resolution questions, email returns@hausnaturals.com.