Cancellation policy
Effective Date: July 20, 2026
This Purchase Options Cancellation Policy applies to subscriptions, recurring purchases, preorders, and other purchase options offered by Haus Naturals.
Subscriptions and Recurring Purchases
You may cancel your subscription at any time before your next renewal date.
You can request cancellation through your customer account, where available, or by emailing hello@hausnaturals.com.
There is no cancellation fee. Your cancellation becomes effective once it has been confirmed and prevents future renewals and charges.
Orders Already Renewed or Processing
Subscription cancellation does not retroactively cancel or refund an order that has already renewed, been charged, or entered processing or fulfilment.
Orders that have already been processed are subject to our Return and Refund Policy.
Managing Your Subscription
Where supported, you may use your customer account to:
- Cancel your subscription
- Pause or resume deliveries
- Change your delivery frequency
- Update your shipping address
- Update your payment method
Available options may vary depending on the product and subscription plan.
Subscription Pricing and Changes
The price, billing frequency, delivery schedule, and applicable discount will be displayed before you complete your subscription purchase.
If we make a material change to your subscription price or terms, we will provide notice as required by applicable law before the change takes effect.
Preorders
Preorder availability and estimated shipping timeframes will be displayed on the applicable product page.
If you need to cancel a preorder, contact us as soon as possible. We will try to cancel it before fulfilment begins, but cancellation cannot be guaranteed once the order has entered processing.
If we are able to cancel the preorder before fulfilment begins, the refund will be issued to the original payment method.
Other Order Cancellations
If you need to cancel or change a one-time order, email us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or fulfilment. If we are able to cancel the order, any applicable refund will be issued to the original payment method.
Contact Us
For help cancelling or managing a purchase option, email hello@hausnaturals.com.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.